1. INFORMATION WE COLLECT

We collect information you provide directly to us. This includes:

Your name, email address, phone number, and mailing address.

Information related to your booking requests or inquiries (e.g., travel dates, group size).

Payment information processed securely by third-party providers (e.g., PayPal).

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and pages you view. This helps us operate, secure, and improve our Services. We may use cookies and similar tracking technologies for this purpose.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

Provide, operate, and improve our Services.

Process your bookings, send confirmations, and communicate with you.

Respond to your questions or comments.

Send you administrative or service-related messages.

Comply with legal obligations and protect our rights.

3. SHARING YOUR INFORMATION

We do not sell your personal information. We may share your information only in the following limited circumstances:

With trusted third-party service providers who assist us in operating our Services (e.g., payment processors, booking software). These partners must protect your information and use it only for the services they provide to us.

If required by law or to protect the rights, property, or safety of Kix tours, our customers, or others.

In connection with a business transaction, such as a merger or sale of assets, where your information may be transferred to a new owner.

4. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have certain rights regarding your personal information, such as:

The right to access, correct, or delete your personal information.

The right to withdraw your consent for our use of your information (where consent is required).

The right to opt out of marketing communications. You can do this by using the "unsubscribe" link in our emails or by contacting us.

The right to restrict or object to certain uses of your data.

To exercise these rights, please contact us at info@kixtours.com. We will respond to your request in accordance with applicable law.

For California residents, please see Section 9 for specific rights under the California Consumer Privacy Act (CCPA).

5. DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. DATA RETENTION

We keep your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

7. INTERNATIONAL VISITORS

Our Services are operated from Vietnam. If you are visiting from outside Vietnam, please note that your information may be transferred to and processed in Vietnam, where data protection laws may differ from those in your country. By using our Services, you consent to this transfer.

8. THIRD-PARTY LINKS

Our website may contain links to other websites. This Privacy Policy applies only to our Services. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies.

9. NOTICE FOR CALIFORNIA RESIDENTS

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights:

- Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you, and how we use and share it.

- Right to Delete: You can request the deletion of your personal information, subject to certain legal exceptions.

- Right to Opt-Out: You have the right to opt out of the "sale" of your personal information. We do not sell your personal information.

- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To request the CCPA, please contact us at info@kixtours.com. We may need to verify your identity before processing your request.

10. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page and change the "Last Updated" date. Your continued use of our Services after an update means you accept the revised policy.

11. HOW TO CONTACT US

If you have any questions, concerns, or requests about this Privacy Policy or our data practices, you can contact us at:

Kix Tours
Email: info@kixtours.com
Address: 169A De Tham Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam